Frequently asked Questions
Q. Why should I use Element Games?
A. We place emphasis on customer service, whilst keeping our prices low (15-25% off GW, Army Painter and Malifaux; 10-25% off everything else):
- Fast delivery (first class Royal Mail - 1-2 days including Saturday for UK orders, or 2-5 days for the rest of Europe).
- Same-day dispatch on in-stock items.
- A clear, concise website showing precise, real-time availability and dispatch information of each product.
- Excellent support with a rapid response-time.
Q. How long will my item take to get to me / how much do you charge for delivery?
A. See our delivery information page.
Q. My item is not in stock. When will it arrive/be shipped?
A. A precise dispatch due date is displayed next to every product.
Q. What if you don't have the item I want?
A. We'll order it in for you ASAP and let you know exactly when it's due to be dispatched. See stock information page for more information.
Q. Can I pick my models up in person if I am in a rush/want to save postage?
A. Of course you can! Please contact us beforehand though so we know you're coming/can arrange a time. If you are only able to come in the evening/other non office hours we may be able to sort something out. Please see our contact page for how to contact us.
Q. Where are you situated?
A. We are situated near Warrington - just off junction 10 of the M56, and junction 19 of the M6 - postcode CW9 6BG for SatNav. Please see our contact page for a full address.
Q. I would like it if my models arrived painted...
A. Please contact Byron at Phoenix Studios. If you'd like to assemble your forces beforehand that is also a popular option, and Byron will offer a significant discount for the time saved.
Q. I like the paint scheme of a certain model on your site, how do I paint my model like that?
A. Head on over to our forum, register if you haven't already and take a look at the 'Website Paint Schemes' thread, if it's not already there make a post and Byron will reply as soon as possible with a step by step recipe.
Q. I want to talk about toy soldiers/painting/ mindrazor/my love of skimmed milk, where can I do this without being trolled to death?
A. Why don't you check out our forums here!
Q. Who are 'Phoenix Studios'?
A. Phoenix Studios are owned by Byron Orde, and are responsible for many of the paint-jobs seen on the site. If you are interested in having him paint something for you then you can find more information here. If you would like to see some of his back catalogue, go here.